Submitted Story by Contact Form:

I dropped off my bike at Monarch Honda before I left for Vacation and asked them to clean the carbs and extend my wiring harness to fit the new length of a custom bike. Their guy didn’t start it till the day before I got home after having the bike for 4 weeks! After after all that he had the nerve to go on vacation himself the very next day for a week. I dropped by to take a look at what he had done, and they are all saying he worked on it all day and it looks like about half a days work.

I decided I didn’t want to deal with it anymore and just get my bike back and take it elsewhere. The mechanic who worked on the bike didn’t even clock his hours so they had no idea what to bill me. Seriously though, if they aren’t accurately keeping track of their hours how are they deciding how much to bill people?! Thankfully I got lucky and didn’t have to pay a lot but if I had left it there I know it would have ended up much worse. I don’t think I’ll ever go back to Monarch Honda.

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Received by contact form –

We asked Monarch Honda to put some parts on that were ordered by the Bike shop that shared the parking lot that went out of business. Side note: a picture of my bike is currently being displayed on Monarch Honda’s website for an ad that reads, “Most trade-ins Accepted! Come give Us a Try!” I did not give them permission to use my bike for advertising. It’s not a common bike, it’s a custom cb 750 chopper. So I know it was mine in the picture.

Anyways, when we went to pick up the bike it was in worse shape then when we left it. All the parts been installed…but, the speedo cable had been stretched and was dragging the ground. It was leaking oil. The trottle stuck and the front brake was hard as a rock. They talked as if I could ride the bike home when I picked it up. Besides not really running it was so unsafe that I would have gotten hurt.

They were so proud of what they had done with the bike and that they had done some extra services for us at a nominal fee, of course. One of the services were to rebuild the carbs and tune them. I guess they do it with sand because that is what they were full of when I broke them down. I was blown away. they had sand in them. Not just gunk or grim but real sand in the bowls.

I ended up redoing all the parts I had them do and many other things they supposedly “serviced.” I even had to rebuild  the complete front brake assembly. Not to mention me rerouting the wire harness because the wires were just left in a ball under the seat where you could see them. I probably spent another $700 after the $1,200.00 I spent at Monarch Honda to get the same things repaired.

These guys are crooks and are out to rip people off. I will not let them touch another machine I own and now they are calling me to get me to by a bike from them. I will not spend another dime with Monarch Honda.

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Submitted Story by contact form:

I needed 3 parts.  A tire, a tube for the  tire, and a chain.  The tube was sold to me immediately for a reasonable price, but they said that the tire and the chain would have to be ordered.  I told them my make and model and he placed the order.  I paid on the spot $80 for the tire and like $60 for the chain.

4 weeks later the chain came.  I opened the chain to put in on my bike…ten links too long.  I went to return the chain really bummed that I was going to have to wait another 4 weeks for the right one.  WORSE! They said to return it would cost a $30 restocking fee.  Ridiculous!  I decided to just cut my losses and go find a chain somewhere else.  I bought one online in the same brand for $19.

A couple of weeks later they called and said that the tire had come, but because they had to buy a different brand of tire it would cost an extra $40.  I said well I don’t want it then, and guess what. . . $30 restocking fee!  Again I went online and found the same brand tire and bought it for $59.99  A full $80 cheaper.  I am glad for my experience because I have learned to do all these things for myself and to never ever give money to Monarch Honda for anything.

After all that time and then having to wait over the winter to get started on my repairs I finally opened the tube that they had sold me and it was torn near the valve.  I didn’t even bother trying to return it.  In the end I paid well over $100 and got ZERO functional parts.

Submitted Story:

I once took my Magna in for inspection to monarch honda. The dude kinda stares at my front brakes from several angles as if he can’t see something and tells me I need new pads. The pads were practically NEW and totally obvious. I should have said wtf? and called him on it right there. Instead I just packed up and went elsewhere. I’ve had a few good/okay experiences with the employees there, but they certainly deserve their poor reputation.

Submitted Story:

I took an old Honda scooter to monarch honda for repairs last year. it’s an ‘86 Elite 150 Deluxe. I took it there because I wanted people who knew plenty about honda bikes and scooters. I had just bought a battery from them 3 months prior, they slapped in a cheaper one and told me it was necessary and wanted to charge me full price for it even after I pulled up the invoice.

That half-sized battery didn’t last 6 months, frequently had way too much trouble starting the bike, next one I picked up from Batteries Plus did fine and is still great a year later.

Furthermore I had just bought a thumb screw for the carburetor access cover from them for a whole $5 (shame on me) and they replaced that with a rusted flathead type screw that must’ve been lying around the shop. Also lost my battery compartment cover on that visit. I pretty much feel like someone was parting out my bike for his home project.

Like other posts, the battery was an unauthorized additional part, as was a taillight I had already ordered from another company online and told them I was replacing myself. I had authorized a $90 diagnostic (didn’t start) and came back to a $350 bill for repairs I had already planned to do myself.